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MyWBTHealth© Network

FAQs for PATIENTS

Answers When You Need Them.

Does My Voice Matter?

Addressing All Your Financial Concerns.

grant basics

grant basics

What does the WBT© Foundation do?

We are a recognized and independent 501(c)3 nonprofit public foundation working to create access to improving patient care opportunities through medical financial assistance, medical preventative care education, and the communities we support by advancing the quality of life throughout North Texas and beyond.

What if I do not have health insurance and cannot afford to pay for my hospital visit?

You could be eligible for one of many financial assistance programs. By meeting with a Resource Counselor, you are taking the first step toward healthcare coverage.

Is there a charge for Resource Counseling services with the WBT© Foundation?

You will not be charged for your visit with the resource counselor.

How much paperwork is involved with financial assistance?

There is some paperwork involved with financial medical assistance, but Resource Counselors are there to help you complete the forms, answer questions and get the results you need in a timely manner. Some giving programs have certain requirements for financial medical assistance, but the Resource Counselors at the WBT© Foundation will help you cut through the red tape and support you and your family. Proof of income is required.

A member of my family died and was not covered by health insurance. Is there help paying for medical expenses?

We encourage family members to contact a Resource Counselor as soon as possible to determine that services may be available, because some of these programs have time limits. By providing your information, we may be able to help you pay for deceased family healthcare.

I believe that I am eligible for financial assistance. How do I apply?

Start with familiarizing yourself with our varied giving grograms and their specific strategies and benefit criteria. Please Note: Some programs are specific (e.g. Seniors GrowForth©).

Once you have reviewed our guidelines and have completed the applicant process, we will respond appropriately to the stated areas of program interest. However, if you do fit within the guidelines and we have not reached out to you within 7-14 working days, call us Monday through Friday from 8am - 6pm at (972) 460-4171 to discuss your inquiry with a program director in your interest program area. If WBT©’s program staff determines that funding can be considered, we will provide instructions for submitting a proposal to the origin facility.

What type of patient care do you fund?

In support of our vision to build a more solid community when it comes to patient care, we focus our efforts in areas that address the needs of patients facing untimely financial needs, such as:

  • Primary Care: (general practice, general internists, medical professionals or family doctors)
  • Specialty Care: (care for a patient who has a health problem or illness that requires special knowledge in one medical area)
  • Emergency Care: (involves diagnosing and treating life-threatening illnesses or injuries that need immediate attention)
  • Urgent Care: (not life threatening, but is care for an illness or injury that needs immediate attention)
  • Longterm Care: (combination of medical, nursing and social care)

How can I find your programs while at a ER or Medical professional office?

We work with most hospitals, patient- & urgent-care facilities, or medical professionals throughout North Texas. So, to get the help you need from one of our giving programs, simply ask the administrative or registration staff members to provide you with WBT© Foundation Resource Counselor information, or a supplied FMA application.

Why can't I access MyWBTHealth© Network System?

For security of Intellectual Property, the online expansive care networking system, called the MyWBTHealth© Network System, is only accessible Monday through Friday from 8am - 6pm. Additionally, it is only available to active WBT© patients, sponsors or employees.

Why can't I find guidelines that fit my program areas?

We believe that we can be most effective by concentrating our resources in a few programmatic and/or geographically studies areas. Inevitably, this means we cannot support many worthy projects outside our program interests.

When we see that there is a greater need then what programs we are offiering, we will then look into the variance program, and build recommendations on the stated areas of program interest.

Can I change my profile information?

Yes, you can update your profile information with a Resource Counselor, or call our office at (972) 460-4171. We are available Monday through Friday from 8am - 6pm.

What are the basic requirements to become eligible to receive medical financial assistance?

With very few exceptions, most applicants are eligible to receive medical financial assistance at the time of pre-registration. However, because we do screening of eligibility, most applicant approvals are returned to the primary facility withing 3-5 days following the patients visit.

Who determines the foundation’s overall funding direction?

The Board of Trustees (comprised of six (6) members) and the WBT© Foundation CEO, govern the foundation. Voting and determination is based on count, mandating an 'odd' favorable decision so that all foundation decisions are final and not 'split-decisions'; making for quicker relief policies. Additionally, each Giving Program is led by one (1) Executive Staff Director and one (1) Board of Trustee member.

Do you only partner with patient care facilities in Texas?

Yes. At current we only have WBT© partners throughout North Texas, but have drafted new initiatives with other hospitals, patient- and urgent care facilities, and medical professionals across other states of the U.S. with hopes of expansion by 2023; this will include Canada within that partnership. If you would like to know where our facility partners are located, please visit our Find a Location page for a complete listing.

How many people work for the foundation?

As of today, there are approximately thirty-four (34) administrative staff members; including five (5) active volunteers. Our corporate office is located in Rockwall TX, but we will be opening several satelite offices throughout North Texas starting in May of 2022.

What happens if I need to go to the hospital or see a physician?

For starters, having such direct access to your provider through your MyWBTHealth© Network System account will help you to avoid hospitalizations and specialty referrals in many cases. However when those types of care are required, we will certainly continue to work with your health provider during your hospital visit to work closely with any specialists you encounter. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

As a patient, will I still be required to have health insurance?

Each case is reviewed by our executive staff to determine types of eligibility available to you. We do recommend our patients continue a major medical plan with health savings account; if at all possible. However, if you experience a major health issue, and you still need insurance to help cover any portion of the expenses, our Resource Counselors will look into your situation and assess what we can and cannot cover.

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Frequently Asked Questions

MyWBTHealth© introduces enhanced bill pay

MyWBTHealth© now offers the FNIP© Credit Card — an improved feature to make paying your hospital bills, tracking payments and managing multiple accounts even faster. Just click "Bill Pay" and get started.

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Give With Confidence

We have already protected nearly 178,362 thousand patients with more than $93 million in grants — but there is still more to be done.

Lock IconThe WBT© Foundation is 100% committed to financial integrity, stewardship and using each dollar wisely.

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